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18+ Only. This product contains nicotine, which is a highly addictive substance. Not suitable for pregnant or lactating women.
Last updated: August 13, 2026
Due to the nature of nicotine pouch products and for hygiene and safety reasons, we are unable to accept returns of opened or used products.
If your order arrives damaged, faulty, or different from what you ordered, please contact us via WhatsApp within 48 hours of delivery, along with photos of the item and packaging. We will review each case individually.
Where an item is confirmed to be damaged, faulty, or incorrectly sent, we will offer a replacement or a refund to your original payment method, at our discretion.
Opened products, products without their original packaging, and products that have been used cannot be returned or refunded, except where required by law.
Orders may be cancelled before dispatch by contacting us via WhatsApp. Once an order has been dispatched, it can no longer be cancelled.
To request a refund or replacement, please reach out to us via WhatsApp using the contact details available on this website, including your order details and the reason for your request.
Approved refunds will be processed within a reasonable timeframe, though the time for funds to appear in your account may vary depending on your payment provider.
This page is provided as general guidance and does not constitute legal advice. We recommend having this policy reviewed by a qualified legal professional to ensure full compliance with UAE consumer protection regulations.